FreemanGroup customizes our wide range of training processes to specific destination needs using the following methodology:

Standards of Performance™: FreemanGroup uses our extensive library of Standards of Performance (SOP) manuals as a base, and then fine-tunes these international standards for all tourism and visitor contact sectors such as accommodations, restaurants, yachting, customs/immigration and transportation.
FG Promises™: This seminar ensures all tourism service workers in all sectors are trained as Service Ambassadors. Attendees learn the critical role they play in fulfilling the “promises” made by the destination through its marketing campaigns.
FG Leading the Promises™: This workshop is specifically designed for managers and supervisors of employees who participate in FG Promises™ training. These leaders receive an overview of Promises™, plus instruction in the principles of reinforcing and coaching employees in order to make Promises™ a habit.
FG Foundations™: All levels of management receive instruction in the process of implementing departmental standards and maintaining service consistency. The Foundations™ session focuses on the basic principles of how to conduct formal training in the workplace. Heavy concentration is also placed on the basic skill of coaching sub-standard performance.
FG Practices™: To ensure implementation of agreed standards in the workplace, onsite service training is essential within each operating department. FreemanGroup trainers go on location and model principles taught in FG Foundations™. Working side-by-side with managers, we demonstrate best practices, while helping implement and monitor preestablished standards.
FG Instructor Development™: This program enables FreemanGroup clients to have at their disposal, internal resources to train and develop existing and new managers in the service-delivery system. Clients will therefore have the capability to become self sufficient in the maintenance of service quality through a viable in-house resource.