FG DESTINATIONS™ addresses the service quality needs of the entire destination.

What is FG DESTINATIONS™?
A comprehensive tourism management program personalized to the unique characteristics and needs of destinations. From arrival to departure, FG Destinations™ ensures visitors receive an experience that matches their expectation.
Who Should Participate in FG DESTINATIONS™?
All service workers, especially those with direct visitor contact. Hospitality workers, government employees, and public services workers benefit from our personal interaction and customized expertise.
Immigration
Departure Tax Collectors
Ferry Operators
Retail Workers
Accommodations
Seaport Security
Tourist Board Employees
Baggage Handlers
Police Officers
General Public
Customs
Taxi Drivers
Car Rental Agencies
Ferry Agents
Airline Employees
Yacht Employees
Tour Operators
Airport Security
Restaurants
Why Choose FG DESTINATIONS™?
Today’s guest is sophisticated and expects not only value, but also a superior travel experience. To increase tourism and compete, destinations must offer exceptional service. FreemanGroup collaborates with many of the world’s finest hotels helping them achieve gold standard service. It is with this same dedication and commitment to excellence that we offer our expertise to destinations.
How does FG DESTINATIONS™ Work?
FreemanGroup has created a scientific approach that quantifies, measures and analyzes service quality within a destination and it works as follows:
  1. Assess the current levels of service by obtaining stakeholder input on issues and conducting anonymous service Quality Inspections.
  2. Establish a service quality baseline index and a checklist of service standards against which future performance is measured.
  3. Develop customized training programs to address the specific needs identified in the stakeholder meetings and quality inspections.
  4. Conduct follow-up anonymous Quality Inspections at agreed intervals to monitor service performance and to keep training relevant to issues uncovered in the process.
  5. Provide results of the Quality Inspections via internet access within 48 hours after inspections. FG analysts track trends and advise the destination on a comprehensive service development strategy.
  6. Support services are chosen by the destination to complement FreemanGroup measurement and training services.

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