FG CARIBBEAN™ addresses the service quality needs of the entire destination.

How does FG CARIBBEAN™ Work?
FreemanGroup has created a scientific approach that quantifies, measures and analyzes service quality within a destination and it works as follows:
  1. Assess the current levels of service by obtaining stakeholder input on issues and conducting anonymous service Quality Inspections.
  2. Establish a service quality baseline index and a checklist of service standards against which future performance is measured.
  3. Develop customized training programs to address the specific needs identified in the stakeholder meetings and quality inspections.
  4. Conduct follow-up anonymous Quality Inspections at agreed intervals to monitor service performance and to keep training relevant to issues uncovered in the process.
  5. Provide results of the Quality Inspections via internet access within 48 hours after inspections. FG analysts track trends and advise the destination on a comprehensive service development strategy.
  6. Support services are chosen by the destination to complement FreemanGroup measurement and training services.

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