FG MEASUREMENT™ utilizes the following tools to measure the service development of a destination by quantifying their service goals, standards and performance.

FG Quality Inspections™: We begin the measurement process by conducting anonymous benchmark inspections to determine existing service levels. Based on pre-agreed standards, analysts identify issues preventing consistent, high quality service delivery.
FG Guest Comment™: Customized surveys on guest expectations versus guest experiences offer candid, real-time data on the quality of service delivered.
FG Employee Comment™: Customized surveys collect data on employee needs, concerns and working conditions. This proactive Human Resource tool lets you address issues before they impact service.
FG Quality Index™: A measurement and rating tool that integrates the FreemanGroup inspection processes with qualified international standards.
FG Experiential Value Index™: A comprehensive measurement of all service sectors that directly affects the complete visitor experience.