The Science of Service
- What is FG CARIBBEAN™?
- A comprehensive tourism management program personalized to the unique characteristics and needs of destinations. From arrival to departure, FG Caribbean™ ensures visitors receive an experience that matches their expectation.
- Who Should Participate in FG CARIBBEAN™?
- All service workers, especially those with direct visitor contact. Hospitality workers, government employees, and public services workers benefit from our personal interaction and customized expertise.
- Immigration
Departure Tax Collectors
Ferry Operators
Retail Workers
Accommodations
Seaport Security
Tourist Board Employees - Baggage Handlers
Police Officers
General Public
Customs
Taxi Drivers
Car Rental Agencies - Ferry Agents
Airline Employees
Yacht Employees
Tour Operators
Airport Security
Restaurants - Why Choose FG CARIBBEAN™?
- Today’s guest is sophisticated and expects not only value, but also a superior travel experience. To increase tourism and compete, destinations must offer exceptional service. FreemanGroup collaborates with many of the world’s finest hotels helping them achieve gold standard service. It is with this same dedication and commitment to excellence that we offer our expertise to destinations.
From Bill Freeman
CEO & Founder of FreemanGroup
For twenty years FreemanGroup has worked in the Caribbean region. During this time, we have all seen the fundamental dynamics of tourism and expectations of visitors change immeasurably. In light of these changes, I saw a clear need to provide destinations with an all encompassing approach to quality issues directly affecting their visitors’ intent to return and recommend. In response, I formed FG Caribbean a distinct company combining destination branding with a scientific approach to delivering quality service.